FAQs

 

Shipping & Delivery 

Liily Cooper ships via Australia Post.

We make every effort to process your order same day, excluding ACT public holidays.  Once your order is ready for sending you will receive a tracking number sent to your email address you have entered when ordering.  

You should receive your order in 3-5 days depending on your location, and we ask you to track your parcel for its status.

Shipping costs are clearly displayed on the home page and may vary from time to time. 

If you are located Overseas outside our shipping zones, simply email us at info@lillycooper.com.au or use the contact us page and let us know the details and we will provide you with a quote. 

Returns & Exchanges

At Lilly Cooper, we do our best to represent our goods online the best we can.  However, please choose carefully as we do not refund based on change of mind, or if you have found the product at a lesser price, or if your need for the product has changed.  We are more than willing to offer you an exchange or credit note, however there are no exchanges, credit notes or refunds on sale items.

Please contact us via email or telephone if you decide to return the goods for an exchange or credit note.   Please return the goods to us in new condition, complete with tags and any original packaging, along with a copy of your invoice clearly showing the item that is being returned.  We do not cover any postage for returned goods.

Once we have received and inspected the goods, we will email you acknowledging receipt and organise a credit note/exchange.

Product Damaged or Faulty 

While all care is taken by us to ensure your goods are quality checked and securely packed for delivery please contact us at info@lillycooper.com.au should your order arrive damaged with the following information:

  • your order number and date
  • your contact details including full name, address, phone number & email address.
  • a description of the problem and photographic evidence
  • a request for either an exchange or store credit  (an exchange is dependant on our available stock or availability from supplier) 

Terms & Conditions

Please read the terms and conditions of our website before placing any orders. We may at times change or modify our terms without notice. By accessing & using this website you agree to be bound by these Terms of service. If you do not agree with these terms you must cease using the website immediately. 

Website Content

Lilly Cooper has taken all reasonable care to provide accurate & reliable content on this website. Any errors, omissions or results obtained from the use of this information are not the responsibility of Lilly cooper .

Photography

We take every care to ensure that every product image and colours are as close a representation as possible. Please use these images as a guide, as colours on your screen may vary slightly to the original product. 

Handmade Disclaimer

Many of our products are handmade and have imperfections which we believe adds to their beauty and individuality. They are the mark of the artisan who made them, should you have any queries about any product please contact us prior to purchase and we would be happy to answer your questions.  

Orders

All orders are subject to acceptance and availability. If in some unfortunate cases we are unable to fill your order we will contact you and offer a refund or an alternative product suggestion. We sincerely apologise in the event this should occur.

Emails 

We will do our very best to respond to all emails same day.  However during sales or peak periods we may unfortunately take a little longer.

Pricing

All prices listed on the Lilly Cooper website are in Australian dollars (AUD) and are inclusive of the 10% gst.

Lilly Cooper reserves the right to change our advertised prices without notice. All purchases currently in progress will be honoured. 

Privacy

We regard the personal information of all our customers to be private. Therefore we will not share any of your information to any third parties.

By providing us with your personal information you do give us authority to contact you in the future regarding promotional emails or sale events. You can at any time opt out from receiving further emails from us.

Gift Vouchers

Our gift vouchers are not refundable.  They are valid for a period of 36 months from purchase date.

Contact Us   

If you have any questions we are here to answer them. Just send us an email to info@lillycooper.com.au or call 02 6260 6881 and we will help you.